Refund policy

At Auvier Inc, we aim to provide a straightforward and fair shopping experience. This Refund & Return Policy explains our procedures for returns, refunds, replacements, and order-related concerns.

Policy Coverage

This policy applies to products purchased through our official website and delivered within the United States.

Our collection includes children's toys, educational play products, plush toys, creative activity sets, and related accessories.

30-Day Return Period

Customers may request a return within 30 calendar days of receiving their order.

Any product-specific exceptions will be disclosed before purchase.

Requests made beyond this period may fall outside our standard return policy.

This deadline does not restrict legal rights concerning defective, unsafe, damaged, or incorrectly supplied products.

Return Eligibility

For a standard return, products should generally meet the following conditions:

Unused and in their original condition
Clean and free from damage caused after delivery
Complete with all included parts and accessories
Accompanied by original packaging when reasonably available
Supported by proof of purchase

Toys sold as sets should be returned with their included pieces, components, and accessories.

Items showing excessive use, unauthorized alterations, missing parts, or damage caused after delivery may not qualify for a full refund under our standard change-of-mind return conditions.

These requirements do not override applicable rights for defective, unsafe, or incorrectly described products.

Toy Materials and Product Returns

Different types of toys require appropriate handling and care.

Wooden toys may have natural differences in grain, texture, or coloration. Such variations are not generally considered defects if they do not affect safety, quality, or intended function.

Plush toys, fabric accessories, educational sets, interactive toys, and other play products should be returned with their original components and accessories.

Items with damaged stitching, broken parts, exposed sharp edges, loose components, or other suspected manufacturing defects should not be used.

If a product arrives in an unsafe or defective condition, contact us for assistance.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request products are generally excluded from standard change-of-mind returns.

Items clearly identified as Final Sale, Clearance, or Non-returnable may also be excluded where permitted by law.

Applicable restrictions will be disclosed before purchase.

These exclusions do not remove legal remedies for damaged, defective, unsafe, or incorrectly supplied merchandise.

Return Authorization

Please contact our support team before sending a product back.

Email: hello@auvierplay.com
Phone: +1 (208) 898-6446

Include the following details:

Customer name
Order number
Product being returned
Reason for the request
Photographs when relevant

After reviewing the request, we will provide return instructions and the appropriate return address if the return is eligible.

Do not ship returns to our listed business address unless our support team specifically directs you to do so.

Return destinations may vary depending on the order and fulfillment arrangements.

Items shipped without authorization or sent to an incorrect location may experience processing delays.

Return Shipping Costs

If a return is necessary because we supplied the wrong product, the item arrived damaged, or a confirmed manufacturing defect is present, we will provide an appropriate return solution.

When a physical return is required, we will provide a prepaid shipping label or reimburse reasonable return shipping expenses as appropriate.

For returns involving personal preference, a change of mind, or an incorrectly selected product, the customer is generally responsible for return shipping costs.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise disclosed or required by law.

Applicable return shipping responsibilities will be communicated during the return process.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if an order arrives damaged, defective, incomplete, unsafe, or different from what you purchased.

We recommend reporting delivery-related issues within 7 calendar days after delivery to help us investigate efficiently.

Please include:

Order number
Brief explanation of the problem
Clear photographs of the product
Packaging photos when relevant
Details of damaged or missing parts

The recommended 7-day reporting period does not eliminate applicable rights concerning defects or safety concerns discovered later.

Following our review, an appropriate resolution may include a replacement, partial refund, full refund, or another remedy consistent with applicable law.

Keep the product and packaging when practical until the issue has been reviewed.

If a toy presents a possible safety hazard, stop using it immediately and keep it away from children.

Missing Parts and Accessories

Certain toys and activity sets contain multiple pieces, detachable components, or accessories.

If a product arrives with missing or incorrect parts, please contact us with the order details.

We may request photographs or additional information to confirm the issue.

Depending on the circumstances and product availability, we may arrange a replacement component, replacement product, refund, or another appropriate solution.

Do not use an incomplete or damaged toy when missing components could affect its safety.

Refund Processing

After an approved return is received and inspected, we will notify the customer of the refund decision.

Approved refunds are issued to the original payment method.

Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.

The actual posting time depends on the bank, card issuer, or payment provider.

Refunds required by law will be handled within the applicable legal timeframe.

If an approved refund has not appeared within the expected period, please contact our support team.

Exchanges

We do not currently provide direct exchanges for changes in style, preference, or product selection.

Customers wishing to purchase a different item should return the original product under this policy and place a new order.

Defective, damaged, unsafe, or incorrectly supplied merchandise may qualify for a replacement or another appropriate resolution without a separate purchase.

Gift Orders

Refunds for gift purchases are generally returned to the original payment method.

We normally cannot issue a refund directly to the gift recipient unless otherwise approved or required by law.

Gift recipients may contact our support team for assistance with defective or damaged products.

Proof of purchase may be required.

Order Cancellations

If you need to cancel an order, please contact us promptly.

We will attempt to process cancellation requests before shipment.

Orders already transferred to the shipping carrier may no longer be eligible for cancellation.

Once delivered, eligible products may be returned according to this policy.

If we cancel an order that has already been paid for, the applicable payment will be refunded to the original payment method.

Product Care and Safety

Children's toys should be handled according to their recommended age ranges, intended purposes, and supplied instructions.

Care requirements vary by product and material.

Customers should:

Follow product-specific cleaning instructions.
Avoid excessive moisture or harsh chemicals when unsuitable for the materials.
Inspect toys regularly for loose or damaged parts.
Keep electronic components away from water unless designed for such use.
Store toys in appropriate conditions.
Provide supervision suitable for the child's age and the product.

Damage caused by misuse, improper storage, unauthorized alterations, ordinary wear and tear, or failure to follow reasonable care instructions may not qualify for a standard return or refund.

These conditions do not limit applicable legal protections for defective or unsafe merchandise.