Terms of service

Welcome to Auvier Inc. These Terms & Conditions ("Terms") establish the conditions for using our website and purchasing products from our online store.

By accessing our website or submitting an order, you agree to these Terms, subject to applicable law.

Eligibility

Customers placing orders must be at least 18 years old, have reached the legal age of majority in their jurisdiction, or otherwise have the legal capacity to enter into a binding agreement.

Our website is intended for adult purchasers shopping for personal, family, or gift-giving purposes.

Children should use purchased products with age-appropriate guidance and supervision.

Website Use

You agree to use our website lawfully and responsibly.

The following activities are prohibited:

Attempting unauthorized access to website systems or accounts
Interfering with website security or functionality
Providing fraudulent or intentionally misleading information
Submitting fraudulent orders or payment details
Misusing website content or customer services
Engaging in activities that violate applicable laws

We may restrict access when we reasonably determine that these Terms have been violated.

Product Information

We strive to present accurate product descriptions, photographs, materials, dimensions, age recommendations, prices, and availability.

Our selection may include plush toys, wooden toys, puzzles, pretend-play sets, creative toys, interactive products, and other children's play accessories.

Product images are intended to represent the items offered. Minor variations in color, texture, or appearance may occur due to lighting, display settings, materials, or manufacturing differences.

Products made from natural materials may have slight differences in grain, texture, or coloration.

We may revise product details, pricing, specifications, or availability when necessary.

Such revisions do not remove applicable customer rights concerning inaccurate descriptions, defective merchandise, or existing accepted orders.

Children's Product Safety

All toys should be used according to their intended purposes, recommended age ranges, instructions, and applicable safety warnings.

Certain products may include small parts, detachable accessories, cords, or components that require additional precautions.

Some toys are unsuitable for children under three years of age due to choking hazards or other age-related safety considerations.

Parents and caregivers should:

Review product warnings and age recommendations
Supervise children when appropriate
Follow assembly and usage instructions
Inspect toys for damage or loose components
Keep packaging away from young children
Stop using products that become damaged or unsafe

Applicable product safety requirements remain in effect regardless of these Terms.

Please contact us if you identify a potential safety concern.

Toy Materials and Care

Care requirements vary depending on a toy's materials, construction, and intended use.

Customers should follow any cleaning, maintenance, battery, and storage instructions supplied with the product.

As appropriate for the product:

Keep wooden components away from prolonged moisture exposure.
Clean plush and fabric toys according to their care labels.
Avoid harsh chemicals or excessive heat unless expressly permitted.
Protect electronic components from water unless the product is specifically designed for water exposure.
Check for loose, worn, or broken parts before use.
Store toys in clean, suitable conditions.

Products presenting sharp edges, splinters, damaged wiring, or other safety risks should not be used.

Normal material variations do not affect legal rights relating to defective or unsafe merchandise.

Pricing and Payment

All prices are listed in U.S. Dollars (USD) unless otherwise indicated.

Applicable taxes, shipping costs, and other charges are calculated and displayed during checkout.

By placing an order, you authorize the selected payment method to be charged for the total amount presented at checkout.

Customers are responsible for providing accurate billing, payment, and contact information.

We may correct product listing or pricing errors and notify affected customers as appropriate.

Payments collected for orders canceled by us will be refunded to the original payment method.

Orders and Acceptance

Placing an order represents an offer to purchase the selected products.

An automated confirmation email acknowledges receipt but does not necessarily indicate final order acceptance.

We may decline, limit, or cancel orders for legitimate reasons, including:

Product unavailability
Incorrect pricing or listing information
Payment authorization problems
Suspected fraud
Incomplete delivery details
Shipping restrictions
Fulfillment limitations

If we cancel a paid order, the applicable refund will be issued to the original payment method.

We will make reasonable efforts to communicate significant order changes promptly.

Shipping and Delivery

We currently deliver orders within the United States only.

Most orders are processed within 1–3 business days following payment confirmation, unless a different timeframe is disclosed.

Shipping costs and delivery estimates are provided during checkout and explained in our Shipping Policy.

Eligible U.S. orders with a merchandise subtotal of $68 or more after discounts, excluding taxes and shipping charges, receive free standard shipping.

Delivery times may vary due to carrier operations and circumstances beyond our reasonable control.

If shipment cannot occur within the promised timeframe, we will provide the applicable delay notice and cancellation or refund options required by law.

Customers must provide accurate shipping information.

Returns and Refunds

Return requests, refunds, and replacements are handled under our Refund & Return Policy and applicable consumer protection laws.

Our standard return request period is 30 calendar days after delivery, subject to the eligibility requirements and disclosed exceptions in that policy.

Items returned because of a change of mind generally must be unused, complete, and in acceptable original condition.

Used, altered, damaged, or incomplete merchandise may not qualify for a full refund under standard return conditions.

These restrictions do not eliminate legal remedies for defective, unsafe, damaged, or incorrectly supplied products.

Personalized and Final Sale Products

Customized, personalized, made-to-order, clearance, or final-sale products may have additional return restrictions.

Any such restrictions will be disclosed on the relevant product page or during checkout.

These conditions do not override mandatory consumer protection rights.

Intellectual Property

Website content, including product images, written descriptions, graphics, designs, logos, videos, and page layouts, belongs to Auvier Inc or its respective rights holders.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

Unauthorized reproduction, distribution, modification, resale, or commercial exploitation is prohibited.

Personal, noncommercial website use is permitted in accordance with applicable law.

Customer Reviews and Submitted Content

Customers may submit reviews, photographs, feedback, or other content through available website features or customer service channels.

By providing content, you confirm that you have the necessary rights to share it.

Where permitted by law and consistent with our Privacy Policy and applicable permissions, we may use submitted content for customer service, website presentation, or promotional purposes.

We may remove content that is unlawful, misleading, abusive, fraudulent, or infringes the rights of others.

Privacy and Personal Information

Customer information is handled according to our Privacy Policy and applicable privacy laws.

Personal information may be used for order processing, payment administration, shipping coordination, customer support, and other disclosed business purposes.

Our website is intended for adult shoppers and is not designed to collect personal information directly from children.

Please review our Privacy Policy for additional details.

Website Availability

We take reasonable steps to maintain website functionality and security.

However, uninterrupted access and error-free operation cannot be guaranteed.

Website features may be updated, temporarily suspended, or modified for maintenance, security, or operational reasons.

These provisions do not remove any protections that cannot legally be waived.

Disclaimer of Warranties

To the extent permitted by law, the website and related services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or the absence of technical issues.

Product warranties, express representations, and applicable statutory or implied warranties remain subject to governing law.

Nothing in these Terms excludes or limits mandatory warranties, product safety obligations, or consumer protection rights.

Limitation of Liability

To the extent legally permitted, Auvier Inc is not responsible for indirect, incidental, special, or consequential losses arising from website use, service interruptions, or purchases where such limitations are enforceable.

Where permitted by law, our liability for ordinary contractual claims associated with a specific order will not exceed the amount paid for that order.

These limitations do not apply where prohibited by law, including to liabilities for personal injury, defective or unsafe products, fraud, willful misconduct, or other matters that cannot lawfully be excluded or restricted.

All non-waivable consumer rights remain protected.

Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Disputes relating to website use, purchases, or these Terms will be handled by a court with proper jurisdiction in accordance with applicable law.

This provision does not eliminate mandatory protections available to customers under federal or applicable state law.