Shipping policy

This Shipping Policy outlines how Auvier Inc ("we," "us," or "our") processes and ships orders placed through our online store.

Business Information

Company Name: Auvier Inc
Address: 1501 South Greeley Hwy Ste C1196, Cheyenne, WY 82007, United States
Email: hello@auvierplay.com
Phone: +1 (208) 898-6446

Shipping Area

We currently ship within the United States only.

Orders with delivery addresses outside our service area may be canceled and refunded to the original payment method. Shipping availability is confirmed during checkout.

Order Processing

Our store offers a variety of children's toys and play products, including educational toys, creative playsets, plush toys, activity toys, and other playful essentials.

Most orders are prepared for shipment within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during holidays, promotional periods, or unusually high order volumes. Any product-specific processing requirements will be communicated on the product page or during checkout.

Shipping Methods

We may use USPS, UPS, FedEx, or other established shipping providers.

The carrier and shipping service are selected based on the destination, package dimensions, weight, and available delivery options.

Shipping Costs

Shipping fees are calculated and displayed at checkout.

We provide free standard shipping on eligible U.S. orders of $68 or more.

The $68 minimum is calculated using the merchandise subtotal after discounts, excluding taxes and shipping charges.

Orders below this amount are subject to the shipping fees shown at checkout.

Any applicable expedited shipping or special handling charges will be disclosed before purchase.

Delivery Times

Estimated delivery times are provided during checkout when available.

Delivery estimates begin after an order has been transferred to the shipping carrier and do not include the order processing period.

Actual arrival times may be affected by location, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

We make reasonable efforts to prepare and dispatch orders within the stated timeframes.

Shipping Delays

If we cannot ship an order within the applicable promised timeframe, we will notify the customer and provide revised shipping information when available.

In accordance with applicable law, customers will be given the option to consent to the delay or cancel the affected order for a prompt refund.

If we cannot fulfill an order, we may cancel it and return the applicable payment to the original payment method.

Order Tracking

When tracking is available, shipment details will be emailed after an order has been dispatched.

Tracking updates may take some time to appear after the carrier receives or scans the package.

Customers can monitor delivery progress through the carrier's tracking website.

Shipping Address

Customers must provide accurate and complete delivery information, including:

Recipient's full name
Street address and apartment or unit number
City, state, and ZIP code
Contact information

Please contact us promptly if you discover an address error.

We will attempt to update the address before shipment when possible, but changes cannot be guaranteed after dispatch.

Additional shipping costs may apply if an order must be resent because of an incorrect or incomplete address supplied by the customer.

Product Packaging

Our toys and play products are packaged according to their materials, size, and construction.

Suitable packaging may include protective wrapping, cushioning, and shipping boxes to help reduce damage during transportation.

Products containing multiple pieces or accessories may receive additional protective packaging.

Minor natural differences in materials, such as wood grain or fabric texture, are not necessarily defects when they do not affect the product's quality, safety, or intended use.

Children's Toy Safety

Before use, customers should review the product's recommended age range, instructions, and safety warnings.

Some toys contain small parts or detachable accessories that may present choking hazards and are unsuitable for children under three years of age.

Adult supervision may be necessary depending on the product and child's age.

Remove and properly dispose of plastic wrapping, protective materials, and other packaging before giving toys to children.

If a product arrives with damaged components, exposed sharp edges, loose parts, or another potential hazard, discontinue use and contact us.

Damaged, Defective, or Missing Orders

If an order arrives damaged, defective, incomplete, or appears to be missing during delivery, please contact our support team as soon as reasonably possible.

Include the following information when available:

Order number
Description of the issue
Photos of the product and packaging
Details of missing or damaged components

Please retain the original packaging when practical until the issue has been reviewed.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution under our Refund & Return Policy and applicable law.

If tracking shows a package as delivered but it has not been received, contact us so we can review the available shipment information.